Frequently Asked Questions

A Browser Check is a synthetic monitoring test that runs a real browser (Chromium) to simulate user journeys on your website. Each time the test executes, it counts as one run. You can use AI to generate tests or write your own Playwright scripts.

A run is defined as 30 seconds of execution time. For example, a test that runs for 30 seconds is one run, while 31 seconds counts as another run. This simple, time-based definition helps you plan and scale your monitoring effectively.

Yes! All plans include full trace data for every browser check. Traces capture screenshots, network requests, console logs, and timing data to help you debug issues quickly.

Yes! Video recordings of every browser session are included in all plans at no extra cost. Watch exactly what happened during a failed test to identify issues instantly.

AI Enabled plans include access to our AI Test Creator, which generates Playwright test scripts from natural language descriptions. Just describe what you want to test, and AI writes the code for you.

All plans include access to monitoring from multiple global regions including US, EU, Asia, and Latin America. Run tests from locations closest to your users.

Our pricing is simple and usage-based. Each tier includes a set number of Synthetic Browser Runs per month. All plans include unlimited team seats and access to all global locations.

We use soft limits - we won't stop your monitoring if you spike. Overages are billed at $3 per 2,000 additional runs, so you only pay for what you use beyond your plan.

The Hacker plan includes 1,000 Synthetic Browser Runs per month. It's perfect for indie hackers and side projects. You also get unlimited team seats and access to all global locations.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to the new tier's limits. When downgrading, the change takes effect at the start of your next billing cycle.

Yes! Annual billing gives you 2 months free compared to monthly billing. You can switch between monthly and annual billing at any time.

Correct! All plans include unlimited team seats. Invite your whole engineering org without worrying about per-seat taxes.

Go to your workspace settings and click 'Invite Members'. You can invite via email address. Team members will receive an invitation to join your workspace.

Yes! You can create multiple workspaces for different projects or teams. Each workspace has its own set of checks, team members, and usage limits.

All plans include email support. Enterprise customers get a dedicated Slack channel with our engineering team for faster response times.

Yes! Check out our documentation for guides on getting started, writing tests, and using the API.

Absolutely! We love hearing from users. Reach out to us at hello@supaguard.app with your ideas and feedback.