Refund Policy

1. Our Commitment

At SupaGuard, we want you to be completely satisfied with our synthetic monitoring service. If you're not happy with your purchase, we're here to help.

2. Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 14 days of your subscription, you can request a full refund—no questions asked.

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Request must be made within 14 days of the initial purchase
• This is your first refund request for SupaGuard
• The subscription was purchased directly from us (not through a reseller)

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals (monthly or annual)
• Upgrades to higher-tier plans after the 14-day period
• Additional usage charges beyond your plan limits
• Custom enterprise agreements (subject to individual contract terms)

5. How to Request a Refund

To request a refund, follow these steps:

1. Email us at hello@supaguard.app
2. Include your account email and order/invoice number
3. Briefly describe the reason for your refund request (optional but helpful)

We aim to process all refund requests within 3-5 business days.

6. Refund Processing

Once your refund is approved:

• The refund will be credited to your original payment method
• Processing time depends on your bank (typically 5-10 business days)
• You will receive an email confirmation when the refund is processed

7. Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You'll retain access until the end of your current billing period
• No further charges will be made after cancellation
• Your data will be retained for 30 days before permanent deletion

8. Exceptions

We understand that exceptional circumstances may occur. If your situation falls outside our standard refund policy, please reach out to us. We'll review your case individually and do our best to find a fair solution.

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

Have questions about refunds? We're happy to help!

Email: hello@supaguard.app